Terms and Conditions

Welcome to [Honey Dozens Bakery]. By placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before placing your order.

All orders are subject to availability and confirmation by [Honey Dozens Bakery].

For custom cakes, cookies, cupcakes, and other specialty orders, customers are responsible for providing accurate information, including:

• Date and time of pickup or delivery
• Quantity and size
• Flavors and fillings
• Design and color preferences
• Personalized wording or names
• Any special requests or dietary requirements

Once an order has been confirmed, changes may not always be possible, especially after preparation or production has started.

Prices are based on the products, size, quantity, design, customization, and other services requested.

Full payment or a deposit based on the product will be required to confirm an order.

An order is not considered confirmed until the required payment has been received.

Any additional requests or changes that increase the cost of an order may result in additional charges.

Custom cakes and other personalized products are made specifically for each customer.

Customers are responsible for reviewing and approving the order details before production begins. Once a custom order has been approved and production has started, significant changes will not be possible.

We will make every reasonable effort to create your order according to the agreed design. However, slight variations in color, decoration, size, or appearance may occur because our products are handmade.

Cancellation requests must be made at least [48 hours] before the scheduled pickup or delivery date.

For cancellations made after this deadline, [the deposit will be non-refundable / the customer is responsible for the full order amount], because ingredients, supplies, and preparation may already have been purchased or completed.

Certain custom or large orders may have different cancellation requirements.

Customers are responsible for picking up their order at the agreed date and time.

Please arrive on time to ensure your order remains fresh and in good condition.

If you are running late or need to arrange a different pickup time, please contact us as soon as possible. *Late fee $10 upon arrival*

Once the order has been picked up, the customer is responsible for transporting and storing the product properly.

If delivery is available, customers must provide an accurate delivery address and contact information.

Delivery fees may vary depending on the distance and location.

The customer or someone should be available to receive the order at the scheduled delivery time. Once the order has been delivered, [Honey Dozens Bakery] is not responsible for damage caused by improper handling, transportation, storage, weather, or leaving the order unattended.

Please notify us of any allergies or dietary restrictions before placing your order.

Our bakery may use or handle common allergens, including wheat, milk, eggs, soy, peanuts, tree nuts, and other ingredients.

Although we may offer products made without certain ingredients, we cannot guarantee that products are completely free from cross-contact with allergens.

Customers are responsible for informing us of any allergies or dietary requirements before ordering.

Because our products are handmade, there may be slight differences between the final product and photographs or design examples.

Colors may also appear differently depending on lighting, photography, screens, and other factors.

For custom designs, we will make reasonable efforts to follow the agreed design while maintaining the quality and integrity of the finished product.

We want every customer to be happy with their order.

If there is an issue with your order, including receiving the wrong item, missing items, or receiving a damaged product, please contact us within 24 hours of pickup or delivery.

Please provide your order information and photographs when applicable so that we can review the issue and determine an appropriate resolution.

Customers are responsible for providing accurate information when placing an order.

This includes correct spelling of names, dates, messages, addresses, phone numbers, flavors, quantities, and other order details.

[Honey Dozens Bakery] is not responsible for errors resulting from incorrect information provided by the customer.

We reserve the right to update or modify these Terms & Conditions at any time.

The Terms & Conditions in effect at the time an order is placed will generally apply to that order.

If you have any questions about these Terms & Conditions or your order, please contact us:
Email: HoneyDozensBakery@gmail.com

Thank you for choosing [Honey Dozens Bakery]. We appreciate your business and look forward to creating something delicious for you!